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Welcome to the Evox Business Solutions
Welcome to the Business Solutions team, comprised of a talented group of business analysts and software developers, we are here to provide custom solutions which meet the unique needs of your business.
Our team brings a wealth of knowledge and experience to the table, with a deep understanding of both business processes and software development. Whether it be updating Evox functionality, integrating third-party systems, or streamlining your business processes, our aim is to work closely with you and your business to identify pain points and develop customised solutions that work for you.
About Evox
Meet the Team
Business Analysts
The face of Business Solutions, the Analysts are your first point of contact for any communication with the team.
Samantha MacIntyre – Business Analyst
Software Developers
Sitting quietly behind the scenes making the magic happen and getting none of the credit are the Software Developers.
Tom Ward – Software Developer
Business Solutions Manager
Holding it all together and dealing with questions, concerns and issues the rest of the team can’t manage, we have Chris.
Support Tickets vs Change Requests
The two main services that the Team provide to support your needs. There are Support Tickets, which comprise of system bugs and situations where Evox is not working as expected, and Change Requests, where you need to make a material change to the way the system or process has been designed. Each of these services are accessed in different ways outlined below.
Support Tickets
Support tickets should be logged by way of an email to support@gegroup.com and should include information such as which Evox or business system you are having an issue with, a description of the issue, and any links and screenshots relating to the problem. The type of requests which are covered by a support ticket are:
- A request for updated permissions
- An issue where Evox is not functioning as expected
- Any queries on how functionality works
Support tickets do not typically require budget approval.
Change Requests
Change requests are any requests which require a change to the way in which the current system or process is currently designed. This type of request can be raised with one of the Business Analysts on the Team, or via an email to chris.smith@gegroup.com. The type of requests which would fall under the change request service are:
- Change to Evox functionality
- Creation of something
- Project Management
- Process Improvement
Change requests are managed by a Business Analyst and do have an additional cost to the business. As such, budget approval is sought from the budget holder for your business or department before a change request can be progressed.
We are here to help!
If in doubt about whether you require support or a change, you can email your request to support@gegroup.com and it will be dealt with by someone on the Team who will get back to you regarding next steps.
Remember, we are here to help you and your business! 😊